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Fall 2020 Frequently Asked Questions for Graduate Students

Health and Well-being Resources

Our number one priority is the health and well-being of our students, faculty, staff, and greater community. Please take advantage of these resources if you need assistance.

The Mental Health unit at McKinley Health Center (McKinley) provides assessment and recommendations for subsequent treatment for a variety of emotional and behavioral difficulties. To schedule an initial appointment, please dial 217-333-2700 during normal business hours, Monday through Friday.

To schedule an initial consultation with the Counseling Center clinician, please call 217-333-3704. Students who have United Healthcare through the university may also access online counseling via If you access this site through your UnitedHealthcare app, you can bypass the necessary insurance information requirement. If you need help, contact customer service at 217-333-0165 or email

Visit for useful links and information.

For emergency services after-hours, please call the Campus Counseling Center Crisis Line at 217-359-4141 (TTY: 217-352-4217).

Crisis Text Line is a national mental health resource that serves anyone, in any type of crisis, providing access to free, 24/7 support and information via text. Simply text 741-741 from anywhere in the USA, anytime, about any type of crisis. A live, trained crisis counselor receives the text and responds quickly.

Counseling Center Emergency Information

Alma Mater


Contact the Office of Graduate, Professional & Online Programs